Managing the backlog of care

Two years into the pandemic, governments worldwide have began to calm down their social distancing insurance policies. Nonetheless, healthcare methods proceed to be severely impacted by ongoing infections and a rising backlog of sufferers ready for deliberate therapies.

Whereas vaccines have been extraordinarily profitable in lowering hospitalization and mortality charges, an infection management insurance policies proceed to have an effect on our hospitals’ common operations. In lots of respects, COVID-19 created an ideal storm. It got here at a time when many healthcare methods had been already severely confused, coping with an growing burden of illness inside growing older populations, and persistent workers shortages.

The pandemic suspended most non-urgent, elective procedures and ambulatory care; consequently, the care backlog elevated. In England alone, 6 million individuals had been ready for therapy on the finish of December 2021. It’s estimated that 8 million individuals have undiagnosed circumstances, and these are the individuals who stayed away from their healthcare suppliers for concern of catching COVID-19.1 The state of affairs is analogous throughout Europe and North America, with the Group for Financial Co-operation and Improvement (OECD) reporting important numbers of individuals with long-term circumstances lacking important elements of their care.2

Supply: Group for Financial Co-operation and Improvement

They are saying, “necessity is the mom of innovation,” which was clearly the case in the course of the pandemic. Fast improvement of vaccines, novel use of medicines to deal with contaminated sufferers, and monumental acceleration of digital care paint an image of innovation. Submit-pandemic, some commentators are suggesting this innovation ought to proceed with the restoration, giving international locations a novel alternative to vary issues for the higher, addressing well being inequalities, and growing sustainability.3

From a expertise perspective, healthcare suppliers can make the most of the teachings discovered all through the pandemic. They’ll implement new methods to speed up the stream of sufferers from their backlog into therapy after which onto a swift discharge and rehabilitation.

At every stage of this journey, preserving in common contact with the affected person shall be vital to the success of your complete course of. In some ways, the operational complexity of managing backlogs, medical capability, and workers schedules echoes the complexity and interdependencies of the underlying technical infrastructure. Retaining sufferers rapidly flowing by the system requires every cog in that system to work flawlessly, always.

Adopting a cross-architectural view of their IT infrastructure and a platform method will allow healthcare suppliers to speed up their digital capabilities, automate affected person outreach by expertise and self-service, and improve the stream of sufferers by the care continuum.4

From a affected person’s perspective, healthcare suppliers must be deploying digital options that may:

  • Make the most of the time earlier than therapy to teach and inform sufferers about their situation5
  • Monitor modifications in circumstance which will alter the precedence or therapy pathway
  • Collect pre-operative info and put together sufferers for admission
  • Streamline the journey by the hospital by monitoring individuals and belongings
  • Scale back in-patient stays by enabling sufferers to go dwelling as quickly as they’re medically match
  • Forestall pointless readmission by offering post-acute distant care or monitoring
  • Observe every stage of the digital journey to make sure it’s assembly expectations

Finally, the variety of sufferers ready for therapy will normalize when care groups have the capability to deal with them. Whereas automated processes and synthetic intelligence increase the talents of a healthcare skilled, they are going to by no means change the human contact. To handle the workforce challenges, healthcare suppliers might want to reimagine medical operations and undertake technology-driven processes that improve effectivity. This can reduce the burden on medical workers and hold individuals throughout the healthcare career.

Fast innovation was commonplace on the top of the pandemic, with digital care turning into the norm. Though the direct affect of the pandemic on society is now waning, there are extra individuals ready for therapy now than ever earlier than. To handle this backlog, healthcare suppliers should proceed innovating, increasing their digital affords by investing of their underlying technical infrastructure, adopting a cross architectural method, and guaranteeing that their digital options present a frictionless expertise to sufferers and workers.


  1. NHS backlog & ready instances in England
  2. Rising from the COVID 19 disaster: Coverage responses within the long-term care sector
  3. WHO Manifesto for a wholesome restoration from COVID-19
  4. The platform play: The way to function like a tech firm
  5. NHS Wait Nicely program


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